Cookie Policy

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently and provide useful information to website owners.

Cookies help us recognise you when you return to our platform, remember your preferences, understand how you use our services, and improve your overall experience.

ClassHero uses cookies to provide, maintain, and improve our fitness and wellness booking platform. Specifically, we use cookies to:

• Keep you securely logged in to your account
• Remember your booking preferences and search filters
• Process your class bookings and payments securely
• Understand how visitors use our platform to improve functionality
• Protect against fraud and ensure platform security
• Show you relevant content and offers based on your interests
• Analyse platform performance and user behaviour

3.1 Strictly Necessary Cookies

These cookies are essential for our platform to function. Without them, services you've requested (such as logging in, making bookings, or accessing your account) cannot be provided. These cookies do not require your consent under UK law.

3.2 Functional Cookies

These cookies enable enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we use. If you do not allow these cookies, some or all of these services may not function properly.

3.3 Performance & Analytics Cookies

These cookies collect information about how visitors use our platform, such as which pages are visited most often and whether visitors receive error messages. This information is aggregated and anonymous, and is used solely to improve how our platform works.

3.4 Marketing & Advertising Cookies

These cookies track your browsing activity to enable us to show you relevant advertising and measure campaign effectiveness. They may be set by us or our advertising partners. We only use these cookies with your explicit consent.

We work with trusted third-party service providers to deliver certain features and functionality. These providers may set their own cookies when you use our platform:

Each third-party provider has its own privacy and cookie policy governing how they use cookies. We encourage you to review these policies to understand how your data is handled.

5.1 Cookie Banner

When you first visit ClassHero, you'll see a cookie banner explaining our use of cookies. You can choose to:

• Accept All: Allow all cookie categories
• Reject Non-Essential: Only allow strictly necessary cookies
• Customise: Select which cookie categories you're comfortable with

Your consent applies to all ClassHero platforms (website, mobile app, and any subdomains). Your choices are stored for 12 months, after which we'll ask for your consent again.

5.2 Changing Your Preferences

You can change your cookie preferences at any time by:

• Clicking "Cookie Settings" in our website footer
• Visiting your Account Settings → Privacy & Cookies
• Contacting us at privacy@classhero.io

5.3 Browser Settings

Most web browsers allow you to control cookies through their settings. You can typically:

• View which cookies are stored and delete them individually
• Block third-party cookies
• Block all cookies from specific websites
• Delete all cookies when you close your browser

Browser-specific instructions:

• Google Chrome
• Mozilla Firefox
• Apple Safari
• Microsoft Edge

5.4 Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you don't want to be tracked. However, there's currently no industry standard for how websites should respond to DNT signals.

ClassHero does not respond to DNT signals, but you have full control over your cookie preferences through our cookie banner and settings panel.

5.5 Mobile App Permissions

If you use the ClassHero mobile app, similar tracking technologies may be used. You can manage these through your device settings:

• iOS: Settings → Privacy & Security → Tracking
• Android: Settings → Privacy → Ads

Some of our third-party service providers are based outside the UK and European Economic Area (EEA). When cookies transfer data internationally, we ensure that:

• The country has adequate data protection laws recognised by the UK, or
• We have appropriate safeguards in place (such as Standard Contractual Clauses), or
• The transfer falls within an approved framework (such as the UK-US Data Bridge)

For more information about how we protect your data, please see our Privacy Policy.

ClassHero is not intended for children under 18. We do not knowingly collect information from children through cookies or any other means. If you believe we've inadvertently collected information from a child, please contact us immediately so we can delete it.

Cookies are refreshed each time you visit ClassHero. After their expiry date, they're automatically deleted unless you interact with our platform again.

In addition to cookies, we may use similar technologies such as:

These technologies serve similar purposes to cookies and are subject to the same consent requirements where applicable.

We may update this Cookie Policy from time to time to reflect:

• Changes in the cookies we use
• New technologies and tracking methods
• Changes in UK or EU data protection laws
• Improvements to our platform functionality

When we make significant changes, we'll notify you by:

• Displaying a prominent notice on our platform
• Sending you an email (if you have an account)
• Updating the "Last updated" date at the top of this policy

We encourage you to review this policy periodically to stay informed about how we use cookies.

Under UK data protection law (UK GDPR), you have the right to:

• Access: Request information about the cookies we use
• Object: Object to certain types of cookie processing
• Restrict: Request that we limit how we use certain cookies
• Withdraw Consent: Change your cookie preferences at any time
• Complain: Lodge a complaint with the Information Commissioner's Office (ICO) if you're unhappy with how we handle cookies

To exercise these rights, please contact us using the details below or visit our Privacy Policy for more information.

If you have any questions about our use of cookies, this Cookie Policy, or wish to exercise your rights, please contact us:

We aim to respond to all enquiries within 30 days. For urgent matters, please mark your email as "URGENT - Cookie Enquiry".

For more information about cookies and online privacy, we recommend:

• Information Commissioner's Office (ICO) - Cookie Guidance
• AboutCookies.org - Independent Cookie Information
• AllAboutCookies.org - Managing Cookies