Help & Frequently Asked Questions

Everything you need to know about using ClassHero. Can't find what you're looking for? Email us at support@classhero.io

Last updated: 22 December 2025

Getting Started

ClassHero is a fitness discovery platform that connects you with amazing independent studios across North London. We help you find and book yoga, pilates, boxing, HIIT, dance, wellness sessions, and more—with transparent pricing and fair treatment of studios.

Our mission: Make fitness accessible, studios sustainable, and pricing transparent.

Pricing & Payments

Every class shows a clear, upfront price—no credits, no confusing token packs, no hidden costs. What you see is what you pay.

Flexi Pricing

Some classes use smart pricing that drops as the start time approaches, helping you save money on last-minute bookings while helping studios fill empty spots.

Membership Benefits

No! Membership is completely optional. You can use ClassHero entirely on a pay-as-you-go basis. Membership is only for users who want extra perks and deeper discounts.

Classes & Studios

We partner with independent studios offering a wide range of activities:

  • Yoga: Vinyasa, Hatha, Yin, Hot Yoga, Power Yoga
  • Pilates: Mat, Reformer, Barre
  • Strength & Conditioning: Weight training, functional fitness, CrossFit-style
  • Combat Sports: Boxing, kickboxing, Muay Thai, martial arts
  • Cardio: HIIT, spin, dance fitness, bootcamp
  • Wellness: Meditation, breathwork, recovery sessions, massage therapy
  • Dance: Contemporary, hip-hop, ballet, barre

Bookings & Cancellations

Find a class you want to attend

Click "Book Now"

Sign in or create an account (takes 20 seconds)

Confirm your booking and complete payment

Receive instant confirmation via email with your booking QR code

PWA & App Experience

ClassHero is a Progressive Web App (PWA), so you get an app-like experience directly from your browser—no app store download required.

  • Install to your home screen for quick access
  • Receive push notifications for bookings and updates (enable notifications when prompted)
  • Works offline for viewing saved classes and bookings
  • Automatic updates—always the latest version
  • Lightweight and secure—no extra permissions needed

Account & Security

Click "Sign Up" and register using:

  • Email & password
  • Google account (OAuth)
  • Apple ID (OAuth)

Registration takes about 20 seconds. You'll need to complete a quick health and safety questionnaire (PAR-Q) before your first booking.

Location & Coverage

We're currently live in North London, including:

Crouch End
Highgate
Muswell Hill
Finsbury Park
Stoke Newington
Islington
Hampstead
Surrounding areas

Expanding soon! We're growing across London and will announce new areas via email and social media.

Support & Contact

We're here to help! Reach us at:

Email

support@classhero.io

Response within 24 hours

Help Center

Browse FAQs and guides at classhero.io/help

In-App Chat

Use the chat icon in the bottom-right corner (during business hours)

About ClassHero

We're built differently:

  • Studio-First: We pay studios 87-93% of every booking (industry-leading)
  • Transparent Pricing: No confusing credits or token packs—just clear prices
  • Community-Focused: We support independent studios and local fitness communities
  • Fair Deals: Smart pricing benefits both you and studios
  • No Lock-Ins: Pay as you go or choose flexible memberships—no long-term contracts

Still Have Questions?

Can't find what you're looking for? Our support team is here to help.

© 2024-2025 A Journey Ltd (t/a ClassHero). All rights reserved. Company No. 15963421. VAT No. GB480988047.